{"id":3850,"date":"2026-08-17T12:24:15","date_gmt":"2026-08-17T12:24:15","guid":{"rendered":"https:\/\/birpub.org\/ijaise\/?post_type=journal_article&#038;p=3850"},"modified":"2026-08-24T11:22:57","modified_gmt":"2026-08-24T11:22:57","slug":"technology-innovation-management-and-competitive-advantage-of-telecommunication-firms-in-enugu-state","status":"publish","type":"journal_article","link":"https:\/\/birpub.org\/ijaise\/journal_article\/technology-innovation-management-and-competitive-advantage-of-telecommunication-firms-in-enugu-state\/","title":{"rendered":"Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong>Colman, Emeka Uche<sup> 1<\/sup>, Ngwuegbu, Kingsley Obiora<sup>2<\/sup> &amp; Mbah, Paulinus Chigozie, Ph.D.<sup>3<\/sup><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Abstract<\/strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><em>The study evaluated the Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State.&nbsp; The specific objectives are to: Examine the relationship between innovation adoption and service differentiation; and evaluate the relationship between technology upgrading and customer retention of Telecommunication Firms in Enugu State. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire.&nbsp; A total population of 1103 staff was used. The adequate sample size of 285, using Freund and William&#8217;s statistic formula at 5 percent margin of error was used. 247 respondents returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Z &#8211; test.&nbsp; Innovation adoption had significant positive relationship with service differentiation of Telecommunication Firms in Enugu State, Z (9.731, P &lt;. 05) and Technology upgrading had significant positive relationship with customer retention of Telecommunication Firms in Enugu State Z (10. 069, P &lt;. 05). The study concluded thatInnovation adoption and Technology upgrading had significant positive relationship with service differentiation and customer retention of Telecommunication Firms in Enugu State.&nbsp; The study recommended among others that: Telecommunication firms in Enugu State should continuously adopt innovative technologies to enhance service uniqueness and strengthen competitive differentiation.<\/em><em><\/em><em>&nbsp;<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Keywords: <\/em><\/strong><em>Technology Innovation Management, Innovation Adoption, Service Differentiation, Technology Upgrading, Customer Retention.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Cite<\/em><\/strong><em>: <\/em>Colman, E. U., Ngwuegbu, K. O. &amp; Mbah, P. C. <em>(2026).<\/em> Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State.<em> International Journal of Applied Innovations in Science and Engineering,4<\/em>(3), <em>147-166<\/em>.<a href=\"https:\/\/doi.org\/10.5281\/zenodo.21979374\"><em>https:\/\/doi.org\/10.5281\/zenodo.21979374<\/em><\/a><\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/birpub.org\/ijaise\/wp-content\/uploads\/sites\/2\/2026\/08\/IJAISE_43147-166-2.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of IJAISE_43,147-166.\"><\/object><a id=\"wp-block-file--media-f6a39d6b-46ea-43f0-bb7a-b8bf52459a01\" href=\"https:\/\/birpub.org\/ijaise\/wp-content\/uploads\/sites\/2\/2026\/08\/IJAISE_43147-166-2.pdf\">IJAISE_43,147-166<\/a><a href=\"https:\/\/birpub.org\/ijaise\/wp-content\/uploads\/sites\/2\/2026\/08\/IJAISE_43147-166-2.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-f6a39d6b-46ea-43f0-bb7a-b8bf52459a01\">Download<\/a><\/div>\n","protected":false},"author":1,"template":"","journal_article_cats":[242],"class_list":["post-3850","journal_article","type-journal_article","status-publish","hentry","journal_article_cat-vol-4-no-3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State - International Journal of Applied Innovations in Science and Engineering<\/title>\n<meta name=\"description\" content=\"The study evaluated the Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State. The specific objectives are to: Examine the relationship between innovation adoption and service differentiation; and evaluate the relationship between technology upgrading and customer retention of Telecommunication Firms in Enugu State. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire. A total population of 1103 staff was used. The adequate sample size of 285, using Freund and William&#039;s statistic formula at 5 percent margin of error was used. 247 respondents returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Z - test. Innovation adoption had significant positive relationship with service differentiation of Telecommunication Firms in Enugu State, Z (9.731, P &lt;. 05) and Technology upgrading had significant positive relationship with customer retention of Telecommunication Firms in Enugu State Z (10. 069, P &lt;. 05). The study concluded that Innovation adoption and Technology upgrading had significant positive relationship with service differentiation and customer retention of Telecommunication Firms in Enugu State. The study recommended among others that: Telecommunication firms in Enugu State should continuously adopt innovative technologies to enhance service uniqueness and strengthen competitive differentiation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birpub.org\/ijaise\/journal_article\/technology-innovation-management-and-competitive-advantage-of-telecommunication-firms-in-enugu-state\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State\" \/>\n<meta property=\"og:description\" content=\"The study evaluated the Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State. The specific objectives are to: Examine the relationship between innovation adoption and service differentiation; and evaluate the relationship between technology upgrading and customer retention of Telecommunication Firms in Enugu State. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire. A total population of 1103 staff was used. The adequate sample size of 285, using Freund and William&#039;s statistic formula at 5 percent margin of error was used. 247 respondents returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Z - test. Innovation adoption had significant positive relationship with service differentiation of Telecommunication Firms in Enugu State, Z (9.731, P &lt;. 05) and Technology upgrading had significant positive relationship with customer retention of Telecommunication Firms in Enugu State Z (10. 069, P &lt;. 05). The study concluded that Innovation adoption and Technology upgrading had significant positive relationship with service differentiation and customer retention of Telecommunication Firms in Enugu State. The study recommended among others that: Telecommunication firms in Enugu State should continuously adopt innovative technologies to enhance service uniqueness and strengthen competitive differentiation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birpub.org\/ijaise\/journal_article\/technology-innovation-management-and-competitive-advantage-of-telecommunication-firms-in-enugu-state\/\" \/>\n<meta property=\"og:site_name\" content=\"International Journal of Applied Innovations in Science and Engineering\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-24T11:22:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/birpub.org\\\/ijaise\\\/journal_article\\\/technology-innovation-management-and-competitive-advantage-of-telecommunication-firms-in-enugu-state\\\/\",\"url\":\"https:\\\/\\\/birpub.org\\\/ijaise\\\/journal_article\\\/technology-innovation-management-and-competitive-advantage-of-telecommunication-firms-in-enugu-state\\\/\",\"name\":\"Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State - International Journal of Applied Innovations in Science and Engineering\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/birpub.org\\\/ijaise\\\/#website\"},\"datePublished\":\"2026-08-17T12:24:15+00:00\",\"dateModified\":\"2026-08-24T11:22:57+00:00\",\"description\":\"The study evaluated the Technology Innovation Management and Competitive Advantage of Telecommunication Firms in Enugu State. The specific objectives are to: Examine the relationship between innovation adoption and service differentiation; and evaluate the relationship between technology upgrading and customer retention of Telecommunication Firms in Enugu State. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire. A total population of 1103 staff was used. The adequate sample size of 285, using Freund and William's statistic formula at 5 percent margin of error was used. 247 respondents returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Z - test. Innovation adoption had significant positive relationship with service differentiation of Telecommunication Firms in Enugu State, Z (9.731, P &lt;. 05) and Technology upgrading had significant positive relationship with customer retention of Telecommunication Firms in Enugu State Z (10. 069, P &lt;. 05). 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