Effect of Digital Solutions on Performance of Internal Revenue Service of Enugu State

• Post by: birpo
• February 9, 2026
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Chukwu, Christian¹, Professor Fred O. Eze²  &  Mbah, Paulinus Chigozie, Ph.D.³

Abstract         

The study evaluated the effect of digital solutions on performance of internal revenue service of Enugu State from 2020 to 2024. The specific objectives were to: examine the effect of Document Automation on manual processing reduction and evaluate the effect of integrated e‑Filing Portals on Revenue Collection Efficiency in Enugu State. Total populations of 289 employees of government ministries were used. Two hundred and fifty two (252) returned the questionnaire and accurately filled. Data was presented and analyzed. The hypotheses using Z – test. The findings indicated that Document Automation had  significant effect positive on manual processing reduction, Z (9.764, P. < .05) and Integrated   e- Filing Portals had significant effect positive on Revenue Collection Efficiency in Enugu State, Z (11.087,P. < .05). The study concluded that Document Automation and Integrated   e- Filing Portals had significant effect positive on manual processing reduction Revenue Collection Efficiency in Enugu State.  The study recommended among others thatto maximize the benefits of document automation in reducing manual processing within Enugu State ministries and government agencies, it is recommended that the government should invest in standardized digital document management systems across all departments.

Keywords:  Digital solutions, Document automation, Integrated e-filing portals, Revenue collection efficiency, Manual processing reduction, Internal revenue service performance.