{"id":3830,"date":"2026-02-09T17:16:53","date_gmt":"2026-02-09T17:16:53","guid":{"rendered":"https:\/\/birpub.org\/ijois\/?post_type=journal_article&#038;p=3830"},"modified":"2026-02-13T10:10:28","modified_gmt":"2026-02-13T10:10:28","slug":"effect-of-digital-solutions-on-performance-of-internal-revenue-service-of-enugu-state","status":"publish","type":"journal_article","link":"https:\/\/birpub.org\/ijois\/journal_article\/effect-of-digital-solutions-on-performance-of-internal-revenue-service-of-enugu-state\/","title":{"rendered":"Effect of Digital Solutions on Performance of Internal Revenue Service of Enugu State"},"content":{"rendered":"\n<p><strong>Chukwu, Christian<sup>1<\/sup>, Professor Fred O. Eze<sup>2<\/sup>\u00a0 &amp;\u00a0 Mbah, Paulinus Chigozie, Ph.D.<sup>3<\/sup><\/strong><\/p>\n\n\n\n<p><strong>Abstract<\/strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><em>The study evaluated the effect of digital solutions on performance of internal revenue service of Enugu State from 2020 to 2024. The specific objectives were to: examine the effect of Document Automation on manual processing reduction and evaluate the effect of integrated e<\/em><em>\u2011<\/em><em>Filing Portals on Revenue Collection Efficiency in Enugu State. Total populations of 289 employees of government ministries were used. Two hundred and fifty two (252) returned the questionnaire and accurately filled. Data was presented and analyzed. The hypotheses using Z &#8211; test. The findings indicated that Document Automation had&nbsp; significant effect positive on manual processing reduction, Z (9.764, P. &lt; .05) and Integrated&nbsp;&nbsp; e- Filing Portals had significant effect positive on Revenue Collection Efficiency in Enugu State, Z (11.087,P. &lt; .05). The study concluded that Document Automation and Integrated&nbsp;&nbsp; e- Filing Portals had significant effect positive on manual processing reduction Revenue Collection Efficiency in Enugu State. <strong>&nbsp;<\/strong>The study recommended among others thatto maximize the benefits of document automation in reducing manual processing within Enugu State ministries and government agencies, it is recommended that the government should invest in standardized digital document management systems across all departments.<\/em><em><\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><em>Keywords:&nbsp; <\/em><\/strong><em>Digital solutions, Document automation, Integrated e-filing portals, Revenue collection efficiency, Manual processing reduction, Internal revenue service performance.<\/em><em><\/em><\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/birpub.org\/ijois\/wp-content\/uploads\/sites\/6\/2026\/02\/IJOIS_4119-34.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of IJOIS_41,19-34.\"><\/object><a id=\"wp-block-file--media-cad1886a-01f9-40f8-ab40-2524bdb15613\" href=\"https:\/\/birpub.org\/ijois\/wp-content\/uploads\/sites\/6\/2026\/02\/IJOIS_4119-34.pdf\">IJOIS_41,19-34<\/a><a href=\"https:\/\/birpub.org\/ijois\/wp-content\/uploads\/sites\/6\/2026\/02\/IJOIS_4119-34.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-cad1886a-01f9-40f8-ab40-2524bdb15613\">Download<\/a><\/div>\n","protected":false},"author":1,"template":"","journal_article_cats":[236],"class_list":["post-3830","journal_article","type-journal_article","status-publish","hentry","journal_article_cat-vol-4-no-1"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v26.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Effect of Digital Solutions on Performance of Internal Revenue Service of Enugu State - International Journal of Organizational Intelligence and Systems (IJOIS)<\/title>\n<meta name=\"description\" content=\"The study evaluated the effect of digital solutions on performance of internal revenue service of Enugu State from 2020 to 2024. The specific objectives were to: examine the effect of Document Automation on manual processing reduction and evaluate the effect of integrated e\u2011Filing Portals on Revenue Collection Efficiency in Enugu State. Total populations of 289 employees of government ministries were used. Two hundred and fifty two (252) returned the questionnaire and accurately filled. Data was presented and analyzed. The hypotheses using Z - test. The findings indicated that Document Automation had significant effect positive on manual processing reduction, Z (9.764, P. &lt; .05) and Integrated e- Filing Portals had significant effect positive on Revenue Collection Efficiency in Enugu State, Z (11.087,P. &lt; .05). The study concluded that Document Automation and Integrated e- Filing Portals had significant effect positive on manual processing reduction Revenue Collection Efficiency in Enugu State. The study recommended among others that to maximize the benefits of document automation in reducing manual processing within Enugu State ministries and government agencies, it is recommended that the government should invest in standardized digital document management systems across all departments\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birpub.org\/ijois\/journal_article\/effect-of-digital-solutions-on-performance-of-internal-revenue-service-of-enugu-state\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Effect of Digital Solutions on Performance of Internal Revenue Service of Enugu State\" \/>\n<meta property=\"og:description\" content=\"The study evaluated the effect of digital solutions on performance of internal revenue service of Enugu State from 2020 to 2024. The specific objectives were to: examine the effect of Document Automation on manual processing reduction and evaluate the effect of integrated e\u2011Filing Portals on Revenue Collection Efficiency in Enugu State. Total populations of 289 employees of government ministries were used. Two hundred and fifty two (252) returned the questionnaire and accurately filled. Data was presented and analyzed. The hypotheses using Z - test. The findings indicated that Document Automation had significant effect positive on manual processing reduction, Z (9.764, P. &lt; .05) and Integrated e- Filing Portals had significant effect positive on Revenue Collection Efficiency in Enugu State, Z (11.087,P. &lt; .05). The study concluded that Document Automation and Integrated e- Filing Portals had significant effect positive on manual processing reduction Revenue Collection Efficiency in Enugu State. The study recommended among others that to maximize the benefits of document automation in reducing manual processing within Enugu State ministries and government agencies, it is recommended that the government should invest in standardized digital document management systems across all departments\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birpub.org\/ijois\/journal_article\/effect-of-digital-solutions-on-performance-of-internal-revenue-service-of-enugu-state\/\" \/>\n<meta property=\"og:site_name\" content=\"International Journal of Organizational Intelligence and Systems (IJOIS)\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-13T10:10:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/birpub.org\/ijois\/journal_article\/effect-of-digital-solutions-on-performance-of-internal-revenue-service-of-enugu-state\/\",\"url\":\"https:\/\/birpub.org\/ijois\/journal_article\/effect-of-digital-solutions-on-performance-of-internal-revenue-service-of-enugu-state\/\",\"name\":\"Effect of Digital Solutions on Performance of Internal Revenue Service of Enugu State - International Journal of Organizational Intelligence and Systems (IJOIS)\",\"isPartOf\":{\"@id\":\"https:\/\/birpub.org\/ijois\/#website\"},\"datePublished\":\"2026-02-09T17:16:53+00:00\",\"dateModified\":\"2026-02-13T10:10:28+00:00\",\"description\":\"The study evaluated the effect of digital solutions on performance of internal revenue service of Enugu State from 2020 to 2024. The specific objectives were to: examine the effect of Document Automation on manual processing reduction and evaluate the effect of integrated e\u2011Filing Portals on Revenue Collection Efficiency in Enugu State. Total populations of 289 employees of government ministries were used. Two hundred and fifty two (252) returned the questionnaire and accurately filled. Data was presented and analyzed. The hypotheses using Z - test. The findings indicated that Document Automation had significant effect positive on manual processing reduction, Z (9.764, P. &lt; .05) and Integrated e- Filing Portals had significant effect positive on Revenue Collection Efficiency in Enugu State, Z (11.087,P. &lt; .05). The study concluded that Document Automation and Integrated e- Filing Portals had significant effect positive on manual processing reduction Revenue Collection Efficiency in Enugu State. 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